Question 1

Are your European beauty products authentic?

Accepted Answer

Yes, we guarantee 100% authentic European products. We source directly from authorized distributors in Europe. All products come with their original European packaging and authenticity can be verified. We never sell counterfeit or replica items.

Question 2

Where do you source your European beauty products?

Accepted Answer

We source all our products directly from Europe through authorized distributors and official brand partners. This ensures you receive genuine European cosmetics, skincare, and fragrances with full authenticity guarantees.

Question 3

How long does delivery take to Cabanatuan City and Philippines?

Accepted Answer

Delivery to Cabanatuan City and throughout Luzon (including Metro Manila) takes 1-3 business days via J&T Express. Visayas and Mindanao deliveries take 3-7 business days. We also offer same-day delivery via pickup and Lalamove for our local area.

Question 4

Where is your pickup location in Cabanatuan City?

Accepted Answer

Our pickup location is at 95 General Tinio St., Brgy. Dimasalang, Cabanatuan City (Suba Building inside Agua Petshop). We are open Monday to Sunday from 9:00 AM to 6:30 PM. Please send us a message to prepare your order. You can easily find us by searching "Agua Petshop" on Waze or Google Maps.

Question 5

How do I place a pickup order?

Accepted Answer

During checkout, simply select "Pick up" as your delivery method instead of "Ship". Complete your payment and send us a message to prepare your order. We will notify you when your order is ready for pickup at our Cabanatuan City location. Orders must be picked up within 7 days. Paid orders will not be cancelled.

Question 6

What payment methods do you accept in Philippines?

Accepted Answer

We accept GCash and BPI bank transfer only. Payment must be made first before we process your order. All transactions are secure and encrypted for your safety.

Question 7

What is your return policy?

Accepted Answer

We offer a 30-day return policy for unopened products in their original packaging. Opened beauty products cannot be returned due to hygiene reasons, except in cases of defects or damage. Contact us to initiate a return.

Frequently Asked Questions

Are your European beauty products authentic?

Where do you source your European beauty products?

How long does delivery take to Cabanatuan City and Philippines?

Where is your pickup location in Cabanatuan City?

How do I place a pickup order?

What are your pickup hours?

What payment methods do you accept in Philippines?

What is your return policy?

How can I verify product authenticity?

Do you deliver to all areas of Philippines?

How do I know which European products are right for my skin type?

Can I cancel or modify my order?